This position is responsible for coordinating the efforts of business owners, technical resources, and application experts in both project and support activities. Responsibilities include taking a leadership role in defining and implementing BT-enabled business initiatives and implement industry standard best practices to critical business processes. The Business Analyst will coordinate activities related to requirements gathering, solution design, testing, documentation, and support. The position reports to a Business Technology Manager, and may work under various Project Managers, depending on the assignment. Job Duties: - Perform configuration and support on modules within Oracle E-Business Suite.
- Coordinate with business owners and BT professionals on a project basis to deploy new business process improvement projects. This includes working with the representatives from the software providers during the implementation cycle, unit and functional testing prior to coordinating user acceptance testing with functional business associates.
- Analyze, interpret, and make recommendations in the form of formal proposals and / or presentations to senior executives.
- Working with business functional department on configuration changes for performance improvement.
- Working with software providers on issue resolution.
Skills: · Bachelors Degree or equivalent experience with 3+ years experience in business analysis. · Working knowledge of Oracle configurations / setups for E-Business Suite including functional module setups, profile options, and flex-fields in the Quote to Cash area (Order Management, Customer Data, Advanced Pricing, iStore). · Experience defining functional business requirements for development resources required. · Experience formulating test strategies required. · Strong written, verbal and interpersonal communication skills required. · Experience in Oracle CRM and Oracle Tele-Services module required. · Experience with Oracle HTML Quoting and Oracle Service Contracts preferred. · Experience with large customer service departments or call centers a plus. · Experience with software applicable to pricing agreements such as formal bids or contracts and associated terms and conditions that generally apply to these agreements a plus. · Ability to understand technical table structures and research data in those structures using tools such as SQL to resolve issues. · Ability to build and maintain customer credibility with internal customers o Be sought out for advice o Be respected for technical and business knowledge o Manage expectations of internal customers · Ability to make decisions with the appropriate level of information o Knowing what questions to ask to gather information o Ability to direct further analysis with specific objectives | 
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